ETX Global Distribution, USA LLC does not provide price protection or refunds in the event of a price reduction or promotional offering.
No returns will be accepted without a Return Merchandise Authorization (RMA) from ETX Global Distribution, USA LLC Please coordinate returns before returning any product Limitations and Exclusions in Limited Warranty apply. Return of non-defective product must be in good and resalable condition must include all original packaging along with accessories, product literature, and other paperwork. A re-stocking fee will apply to returns with missing parts, visible wear, and tear, signs of usage, or other cosmetic damages. ETX Global Distribution, USA LLC reserve the right to refuse incomplete or damaged returns. A refund may be issued as store credit or in the original form of payment. Shipping & handling costs are non-refundable. All sales are final after thirty days (30) days. No return for credit will be accepted after thirty days (30) days of purchase.
Customer agrees to
pay for all products purchased through ETX Global Distribution, USA LLC and be responsible for the timely payment
of any and all outstanding balance. ETX Global Distribution, USA LLC may charge customer’s payment method for
any product purchased and for any additional amount (including shipping &
handling, tax, late fee, interest charge, etc., as applicable) that may be accrued
by or in connection with your customer account. All payment shall be in United
States of America (US$) dollars. Payments unless otherwise specified in the
purchase receipt shall be due cash on delivery.
Checks that are unpaid due to insufficient funds, stop payment, or other reasons shall be subject to a processing fee. Late payment shall attach a late fee in addition to interest charge for which payment or partial payment remains due.
Product prices may change at any time.
ETX Global Distribution, USA LLC warranty obligations are limited to the terms set forth below: ETX Global Distribution, USA LLC warrants its product against defects in materials and workmanship for the period(s) and product(s) specified herein. If a defect exists, at its discretion ETX Global Distribution, USA LLC will (1) repair the product at no charge, using new or refurbished replacement parts, OR (2) replace the product with a product that is new or which is manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, OR (3) issue a store credit, at the defective product’s original purchase price or current market value whichever is lower, if the model or any suitable substitution is unavailable or discontinued. A replacement product/part assumes the remaining warranty of the original product. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes ETX Global Distribution, USA LLC’ property. When a refund is given, your product becomes ETX Global Distribution, USA LLC’ property.
The purchaser is responsible for, at their own expense, delivering the product(s) to the ETX Global Distribution, USA LLC sales office in the case of a return.
When you contact ETX Global Distribution, USA LLC for warranty service, you will be asked to obtain a Return Merchandise Authorization (RMA) number before you can send the product back. Please prepare to furnish your name, company name, address, telephone number, invoice number (proof of purchase and date), item code, serial number and a detailed description of the apparent or alleged defect.
All replacement or repaired products for defective RMA items will be shipped to the customer by basic standard service only. The cost of an expedited shipping option will be the customer’s responsibility. Advanced replacement or cross-shipping service can only be processed with a replacement order on payment term, at the original sale price, by ground shipping. Refund, including replacement ground shipping cost from ETX Global Distribution, USA LLC, will be issued upon receipt of the defective product within 15 calendar days after the issuance of an RMA number. If the defective product is not returned in time, the replacement order will be final as a regular purchase and the defective product will, once again, be subjected to standard warranty procedure.
Dead On Arrival (DOA) policy - Free shipping will be arranged at ETX Global Distribution, USA LLC’s expense for all products determined by ETX Global Distribution, USA LLC Technical Support to be DOA within 10 business days after delivery by ETX Global Distribution, USA LLC. If a product is deemed defective more than 10 business days after ETX Global Distribution, USA LLC delivery, or deemed NOT to be DOA, ETX Global Distribution, USA LLC’ standard product warranty will apply. DOA return label covers only DOA items. No other item may be shipped back with the DOA label or the excess shipping charge plus a handling fee will be posted to the customer’s account. ETX Global Distribution, USA LLC reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, ETX Global Distribution, USA LLC may impose a handling fee.
Data recovery is not included in the warranty service and ETX Global Distribution, USA LLC is not responsible for data that may be lost or damaged during transit, repair or replacement. ETX Global Distribution, USA LLC will not install or reinstall any software that is not of the original system configuration. Please check before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the system software, application software, and data.
ETX Global Distribution, USA LLC is not liable for any damage to or loss of any programs,
data, or other information stored later by the user on the DVR, NVR, CAMERA, or
ACCESSORIES. Recovery and reinstallation such programs and user data are not
covered under this Limited Warranty. This Limited Warranty does not apply: (a)
to damage caused by accident, negligence, mishandling, misuse, abuse, or
products not supplied by ETX Global Distribution, USA LLC; (b) to damage caused by faulty installation,
misconfiguration, misapplication, improper operation, alteration or modification
without written permission of ETX Global Distribution, USA LLC, or service performed by anyone other
than an ETX Global Distribution, USA LLC authorized personnel; (c) to damage caused by power surge,
improper voltage supply, lightning strike, flood, earthquake, or damage that is
attributable to nature disasters; (d) if the ETX Global Distribution,
USA LLC serial number has
been removed or defaced; (e) to misapplications in other environment and/or
used with non ETX Global Distribution, USA LLC products.
IN NO CASE SHALL ETX GLOBAL DISTRIBUTION, USA LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF ANY ETX GLOBAL DISTRIBUTION, USA LLC PRODUCT, OR ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF CONTRACTS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH ETX GLOBAL DISTRIBUTION, USA LLC PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT ETX GLOBAL DISTRIBUTION, USA LLC SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA. . ETX GLOBAL DISTRIBUTION, USALLC DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT THE USE OF ITS PRODUCT OR SERVICE WILL BE FREE FROM INTERRUPTION, ERROR, LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND ETX GLOBAL DISTRIBUTION, USA LLC DISCLAIMS ANY LIABILITY RELATING THERETO. ETX GLOBAL DISTRIBUTION, USA LLC SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IF ETX GLOBAL DISTRIBUTION, USA LLC CANNOT, IN SOME JURISDICTIONS, LAWFULLY CLAIM LIMITATION OF LIABILITY OR DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY AND ETX GLOBAL DISTRIBUTION, USA LLC’S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.
(TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE)
Please note no ETX Global Distribution, USA LLC reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. © 2019 ETX Global Distribution, USA LLC. All rights reserved. ETX Global Distribution, USA LLC and the ETX Global Distribution, USA LLC logo are trademarks of ETX Global Distribution, USA LLC., registered in Florida, United States of America territory.
The materials contained in this website are protected by applicable copyright and trade mark law. . If you do not agree with any of these terms, you are prohibited from using or accessing this site. By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.
The inclusion of any link does not imply endorsement by ETX Global Distribution, USA LLC. of the site. ETX Global Distribution, USA LLC. has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. Use of any such linked website is at the user's own risk.
ETX Global Distribution, USA LLC does not warrant that any of the materials on its website are accurate, complete, or current. ETX Global Distribution, USA LLC. The materials appearing on ETX Global Distribution, USA LLC's website could include technical, typographical, or photographic errors. may make changes to the materials contained on its website at any time without notice. ETX Global Distribution, USA LLC does not, however, make any commitment to update the materials.
Further, ETX Global Distribution, USA LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site. The materials on ETX Global Distribution, USA LLC's website are provided "as is". ETX Global Distribution, USA LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
General Terms and Conditions applicable to Use of a website. Any claim relating to ETX Global Distribution, USA LLC's website shall be governed by the laws of Jamaica in the applicable court set out by the circumstance and attorney at law without regard to its conflict of law provisions.
Permission is granted to temporarily download one copy of the materials (information or software) on ETX Global Distribution, USA LLC's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on ETX Global Distribution, USA LLC's website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by ETX Global Distribution, USA LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. In no event shall ETX Global Distribution, USA LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on ETX Global Distribution, USA LLC's Internet site, even if ETX Global Distribution, USA LLC an authorized representative has been notified orally or in writing of the possibility of such damage.